YOUR SATISFACTION IS OUR PRIORITY! All instruments must be returned within a 14 day window of the original purchase date. If the product arrives with a manufacturer's defect or is not the right order, please contact us as soon as possible. As a customer, you have 2 days to notify us, upon arrival of instrument., of any of these problems.
Your return will not be accepted if you fail notify of a defect or is been in your possession for own use, and or ignoring refund policy requirements.
If there is something wrong with your order please do not hesitate to contact us, we are here to make things right. !YOUR SATISFACTION IS OUR PRIORITY! All instruments must be returned within a 14 day window of the original purchase date. If the product arrives with a manufacturer’s defect or is not the right order, please contact us as soon as possible. As a customer, you have 2 days to notify us of any of these problems. The product must be returned in the same way it was received and in its original packaging. If there is any damage to the package due to transportation and handling when being delivered through the shipping company please contact the corresponding shipping company (FEDEX or USPS). Please feel free to let us know how we can help, regarding any doubt you may have to any of these problems. If you are buying Mouthpieces, Harmonicas, Microphones or In-Ear Headphones note these items can NOT be Exchanged or Returned and are NOT Refundable, due to Health and Disease Regulations.
NO Cash refunds / Store Credit may Apply. NO Refunds or Returns on items that come in direct contact with the mouth or ear (Mouthpieces, Harmonicas, In-Ear Headphones etc.) New instruments: All new product MUST be returned in the same condition and in it’s original packaging it was received, without signs of usage such as the instrument being played, signs of scratches, stains, dents on the material etc. This also applies to all the accessories the instrument comes with: cases, mouthpieces, manuals and cleaning kits. The Instrument MUST be complete with all it’s accessories, manuals and warranties or there WILL be an additional return handling charge to your exchange or refund. Your Store Credit will be promptly processed when we have confirmed that your returned item meets these requirements. Store Credit Value on all returns are managed by what the item is valued at (at that given time), excluding shipping and handling.
U.S. MUSIC STORE
7636 FIRESTONE BLVD DOWNEY CA 90241
TEL: 562 381-2323